Introduction
Swasth App is a mobile application designed specifically for the Indian trucker community to support access to health information, services, and resources. Respect for your privacy and confidentiality is central to our mission. This Privacy Policy explains what information Swasth App collects, how it is used, where it is stored, with whom it is shared, and how you can manage or delete it.
1. What kinds of information does Swasth App collect?
Swasth App collects the following types of information:
- Personal Information You Provide During Registration
Name, age, gender, occupation, preferred language, basic contact information, and optional details like driving route, state of residence, or work location. - Location Data (If You Allow It)
GPS-based location data to show nearest health facilities, rest stops, service points, or weather updates relevant to your route. - Health-Related Information
Information you provide when accessing health services (health history, lifestyle habits, screening results, risk scores, assessments such as hygiene, nutrition, road safety, or mental health). - Information You Share in Interactive Sections
Content you post in group forums, chats with counselors, or survey responses (visible to other participants where applicable). - Reports or Service Requests
Details you submit when requesting services or reporting challenges, including location and issue type. - Device Information
Technical details such as device model, OS, app version, and unique identifiers to improve performance and troubleshoot issues.
2. How does Swasth App use your information?
We use collected information for:
- Creating and maintaining your user profile.
- Providing location-based services (nearest health facilities, alerts on your route).
- Connecting you with health counselors, resources, and services.
- Responding to service requests or reported challenges.
- Improving features and services using aggregated, de-identified data.
- Sending reminders, tips, and updates relevant to your health and wellbeing.
- Maintaining security and troubleshooting technical issues.
3. Where is your information stored and for how long?
Your data is stored securely on cloud servers hosted in India in compliance with applicable Indian data protection regulations. In some cases, backup data may be stored on secure, encrypted servers outside India under strict confidentiality agreements.
Data is retained for as long as you have an active account or as required by law. You may request deletion at any time. Please note that once data is de-identified and aggregated for analysis, it cannot be linked back to you and cannot be deleted individually.
4. How is your information shared?
We do not share personally identifiable information with third parties without your consent, except when required by law or in emergencies to protect your safety.
Health-related and location data may be shared in de-identified, aggregated form with trusted partners (NGOs, health facilities, government health programs) to improve services for the trucker community. If you consent, personal information may be shared with a health counselor or first responder when you request assistance. Content posted in public/group forums is visible to other participants and moderators.
5. How can you manage or delete your information?
You can:
- Update your profile information anytime from within the app.
- Withdraw location access or other permissions from your device settings.
- Request account deletion and associated data removal by contacting our support team (see Contact section below).
Note: Once data is anonymized and aggregated for analysis, it cannot be linked back to you or deleted.
6. Security Measures
We use industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal information from unauthorized access, alteration, or disclosure.
7. Contact Us
If you have questions about your Swasth App account, your information, or this Privacy Policy, please contact us at: contact@duretechnologies.com
8. Changes to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via the app or email before changes take effect.